Hanson HotSpring Spas is very concerned about the health and well-being of our team members and loyal customers. We want to assure you that we are all taking the COVID-19 virus very seriously. With that in mind and following the latest mandate by the Governor, our showroom is temporarily closed to walk-in traffic. We believe that this is the community sensitive thing to do based on our crisis. The El Paso County Health Department has verified that hot tub sales are not an essential retail business. The service team and sale of water care products is an essential business, and can remain open. We respect this ruling and want to do what is best for our community.
With more of you staying home and using your spas more, it is critical that they be properly maintained. We are offering curbside pickup for phone orders on your water care products. If you live outside of Colorado Springs, we are offering free delivery on orders over $100. Just call the store, (719) 593-7727, and place your order. Your order will be outside the front door for pick up. We will also be available to answer any of your questions on water care or spa operations.
Our service team will still be making house calls to get your spa up and running should you encounter service issues. Call the store, (719) 593-7727, to set up an appointment. Please leave a message if there is no answer and someone will get back to you within 24 hours.
We will have phone support available Monday through Friday from 8:30 to 5:00 and Saturday from 10:00 to 2:00. No phone support will be available on Sunday. This is a temporary change and we hope to be back to our normal operation soon.
The Hanson Sales Team is working remote, and will gladly go through a virtual tour online of all our spas, or chat with you via phone about your spa needs. Just email andy@hansonspa.com with a good time and phone number for us to contact you.
We apologize for any inconvenience this government mandate has caused and we are doing everything possible to minimize this and continue helping keep your spa properly maintained and operating correctly. Remember that, according to the Center for Disease Control, COVID-19 virus cannot be spread through the use of properly maintained and sanitized hot tubs. (The proper levels of sanitizers in hot tubs should remove or inactivate the virus that causes COVID-19.)
Be safe out there and call us with any questions or needs. We are here for you.
The Hanson Team
